Support

We provide ongoing support to all of our customers

Support is a key feature that distinguishes a good IT company from a bad one, at Comet Computer Systems we recognise this and are ready to help you when you need it.

We recognise that every customer is different and have different needs, we provide fully customised IT solutions for the home user and small office. We are able to do this because we are a small business and we make it our priority to understand our customers and give them the best advice for their situation. So what are you waiting for? Contact us now for an obligation free quote.

Remote Support

We offer remote support for all of our customers, if you have contacted us about a problem and have been instructed to access the remote support from this page, please click the button below.

Remote Access and Support over the Internet with TeamViewer Comet Computers Remote Support

Common problems

Why is my computer running slow?

There are many reasons why your computer is running slow.

RAM

Windows XP requires 256MB RAM just for the operating system to run smoothly. Installation of additional memory can help speed up your computer.

Spyware/viruses

Your computer is possibly infected with malware/spyware. Some malware can be extremely stubborn and difficult to remove. Please contact us as your computer will need a total clean up.

Hardware

A computer which is running slow may also be a sign of hardware failure, such as CPU overheating, failing hard drive or faulty memory modules.

Space

Your hard drive may be running low on space.

Software

Some well known antivirus programs have been known to cause a computer to run slowly. We recommend running Eset NOD32 antivirus.

Why can't I connect to the internet?

Before contacting us:

Shutdown computer/s. Power off the modem and router for approximately five minutes. Power up the modem and allow it to initialise and then power up the router. Contact your ISP to check the network.